Terms & Conditions

IMPORTANT LEGAL NOTICE

These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.raidlondon.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice and Terms of Use, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice or our Terms of Use, do not use our site.

  1. INFORMATION ABOUT US
  1. www.raidlondon.com is operated by Raid London Limited (“We”). We are a company registered in England and Wales under company number 11494549 and with our registered office at Henrietta Street, Birmingham, B19 3QE, United Kingdom. Our UK VAT number is GB306 8368 90. Our email address is customerservice@raidlondon.com.
  1. SERVICE AVAILABILITY
  1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page.
  1. YOUR STATUS
  1. You may only purchase Products from us if:
  1. you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);
  2. you are an authorised user of the credit or debit card or payment account (ie Paypal, Klarna, Afterpay or Laybuy) used to pay for your order; and,
  3. are resident in a country that we deliver to (please see our “Deliveries” page for further information on these locations).
  1. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
  1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).
  2. After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.
  3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy.
  4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.
  5. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.
  1. DELIVERY
  1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date i specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 working days after the day your Contract is entered into.
  2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.
  3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.
  4. You will own the Products once We have received payment in full.
  5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.
  6. Please note postcode restrictions apply to some areas, if you are unsure please contact us via Customer Service. 
  7. Working Days excludes Saturday, Sunday and UK Bank Holidays.
  8. If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.  You also agree to co-operate with local police and carrier security teams should we register the loss as theft or crime.
  1. INTERNATIONAL DELIVERY
  1. If you order Products from us for delivery to a destination outside the UK:
    1. your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes and any charges We incur as a result of refusing delivery will be deducted from any refund due;
    2. you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and
    3. if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect as any duty or charges We incur as a result of not stating this on your return will be deducted from your refund.
  1. PRICE AND PAYMENT
  1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.
  2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.
  3. We accept payment by debit card, credit card, Apple Pay (iOS only), PayPal, Clearpay, Klarna, Laybuy and Zippay (not available on App). We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.
  4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you are using Clearpay, such payment will be subject to additional terms between you and Clearpay, available at https://www.clearpay.co.uk/en-GB/terms-of-service. For more information about how Clearpay will handle your personal data see their Privacy Policy, available here. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at https://www.klarna.com/uk/terms-and-conditions . See https://www.klarna.com/uk/customer-service for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Policy, available at https://www.klarna.com/uk/privacy-notice. If you are using Laybuy, such payment will be subject to additional terms between you and Laybuy, available at https://www.laybuy.com/uk/consumer-terms. For more information about how Laybuy will handle your personal data see their Privacy Policy, available here. If you are using Zip, such payment will be subject to additional terms between you and Zip available at https://zip.co/uk/terms-conditions/. For more information about how Zip will handle your personal data see their Privacy Policy, available here.
  5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.
  6. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.
  1. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY)
  1. If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.
  2. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at customerservice@raidlondon.com or by post at Raid London, Henrietta Street, Birmingham, B19 3QE. 
  3. The right to cancel a Contract under clause 8.1 does not apply to certain products if the hygiene seal is not in place or has been broken.
  4. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. We will pay the costs of your returns if you use our returns service in accordance with the Returns Policy, but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us. Please see our Returns Policy for further information about how to return Products to us.
  1. RETURNS
  1. As an alternative to using your rights under clause 8.1, you may wish to return an item using our UK returns service. For further information on returns please see our Returns Policy.
  2. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.
  1. YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY)
  1. If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will:
    1. refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
    2. refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and
    3. make any refunds due to you by the method you used for payment:
  2. 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or
  3. 14 days after you inform us of your decision to cancel the Contract
  4. Please see our Returns Policy for more information about returns and refunds.
  1. FAULTY PRODUCTS
  1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.
  2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2. we reserve the right to request evidence, such as images of the defect and the return of the item on some occasions, before issuing any refund.
  3. If you discover that your Product is faulty after 14 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.
  1. OUR RIGHTS TO CANCEL THE CONTRACT
  1. We may end the Contract at any time by writing to you if:
    1. you do not make any payment to us when it is due;
    2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
    3. you do not, within a reasonable time, allow us to deliver the Products to you.
  2. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6.
  3. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.
  1. OUR LIABILITY
  1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.
  2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.
  3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.
  1. EVENTS OUTSIDE OUR CONTROL
  1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.
  2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.
  3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.
  1. INTELLECTUAL PROPERTY RIGHTS
  1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.
  1. OTHER IMPORTANT TERMS
  1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.
  2. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.
  3. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.
  4. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.
  5. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
  6. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
  7. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  8. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
  9. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.
  10. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales.
  1. AFTER-SALES SERVICE
  1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customerservice@raidlondon.com.
  2. If you have any complaints these should be addressed to Raid London by email to customerservice@raidlondon.com.

 

  1. RAID PREMIER – ANNUAL SUBSCRIPTION FOR UNLIMITED FREE DELIVERY
  1. Membership – RAID Premier Pass is valid for 12 months and is only available to individuals residing in the UK. To purchase RAID Premier Pass click here
  2. Customer Account - you must have a registered RAID customer account and be logged in to your customer account to use RAID Premier Pass.
  3. Availability - RAID Premier Pass is available for delivery to UK addresses. Please note postcode restrictions apply. 
  4. The service in the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.
  5. Orders – you must place your order in accordance with RAID’s Next Day Delivery timescales.
  6. Delivery - RAID reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge.
  7. Exclusions – RAID Premier Pass Next Day delivery will not be available during key promotional periods such as Black Friday, Cyber Monday, Christmas and New Year Sales periods.
  8. Terms & Conditions – You are responsible for using RAID Premier Pass in accordance with the terms and conditions. Any breach will result in termination of your membership and no refund will be given. RAID reserves the right to accept or refuse membership and to change any terms and conditions at its discretion. RAID will inform you of any significant changes to these terms and conditions. All other applicable RAID terms and conditions apply.
  9. Personal use only - RAID Premier Pass is for personal use only.  Volume or orders believed to be trade will not be accepted and may result in termination of your subscription and no refund will be given.
  10. Delay outside of our control - RAID will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond RAID’s reasonable control.
  11. Termination - We may decide to terminate your RAID Premier Pass account and you will be given a prorated refund based on the number of whole months remaining in your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms or any applicable law, involves fraud or misuse, or is harmful to RAID’s interests or another user.
  1. PROMOTION TERMS AND CONDITIONS
  1. Official RAID promotion codes entitle you to an offer on your online order from www.raidlondon.com.  To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of raidlondon.com and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on raidlondon.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.
  1. GIFT CARD TERMS AND CONDITIONS

By purchasing, using, or accepting a RAID e-gift card (e-gift card) (each being a Gift Card and, together or in any combination, the Gift Cards), you agree to enter into a contract with RAID and to be bound by these Terms and Conditions together with our Privacy Policy and Terms of Use and our website Terms and Conditions which are incorporated into these Terms and Conditions. Please read them carefully before purchasing, using or accepting a Gift Card. By purchasing, using or accepting a Gift Card, you accept that your contract with us for the Gift Card will be governed by these Terms and Conditions together with our Privacy Policy and Terms of Use and our website Terms and Conditions.

RAID / we / our means Raid London Limited. We are a limited company registered in England and Wales under company number 11494549 and with our registered office at Henrietta Street, Birmingham, B19 3QE. Our UK VAT number is 306 8368 90.

You / your means only the person who has purchased the Gift Card from us.  If you nominate another person to receive and use your Gift Card, you are authorising that person to use your Gift Card and any balance on your Gift Card.

Gift Cards are not cheque guarantee, credit, charge cards, e-money or regulated payment instruments. Please note that Gift Cards are not regulated as payment instruments under the Payment Services Regulations 2017 and amounts on them are not electronic money under the Electronic Money Regulations 2011. Accordingly, rights and protections under those regulations do not apply and the Financial Conduct Authority does not supervise this service or the Gift Cards.

PURCHASING AN E-GIFT CARD

E-gift cards cannot be purchased in conjunction with any other items on raidlondon.com in the same transaction.

E-gift cards may be purchased and activated for a minimum value of £5 and a maximum value of £500. E-gift cards are only available in GBP. Payment for e-gift cards is accepted by debit card, credit card and PayPal. You cannot purchase an e-gift card using another Gift Card.

E-GIFT CARD DELIVERY

Once your e-gift card order has been approved by us and your payment to us has cleared for the full purchase value of your e-gift card, your e-gift card will be delivered to the email address you nominate for delivery when completing your order. The email address you nominate for delivery should be yours or the person you have nominated to receive and use your e-gift card.

Your e-gift card will not be delivered until your payment to us has cleared for the full purchase value of your e-gift card.

Provided your payment has cleared, your e-gift card will be delivered to your nominated email address on the specific date you nominate for delivery when placing your order. The specific delivery date you nominate for delivery when placing your order must be within 2 months of the date of your order. If your payment has not cleared by the specific date you nominate for delivery, your e-gift card will be delivered after your payment has cleared.

If you do not nominate a specific date for delivery when placing your order, your e-gift card will be delivered to your nominated email address on the date of your order, provided your payment has cleared. If your payment has not cleared on the date of your order, your e-gift card will be delivered after your payment has cleared.

RAID do not accept responsibility for any losses resulting from any e-gift card being delivered to an incorrect email address due to errors made by you within your order. You must therefore take extra care when entering details in your order.

REDEEMING A GIFT CARD

Your Gift Card can only be used to make purchases online at raidlondon.com in the UK. Any purchases made using any amount on your Gift Card by you or any other person will also be subject to our website Terms and Conditions, Terms of Use and Privacy Policy. 

If the entire amount on your Gift Card has not been spent, the remaining balance will be updated after every transaction and will remain on your Gift Card to use until expiry.

The amount on your Gift Card can be used towards the purchase amount of items that are priced higher than the balance of your Gift Card, provided that you or the user making the transaction also pay the difference for such items using one of our prescribed payment methods.

EXPIRY

Your Gift Card is valid for 24 months from the day of activation. The day of activation is the date on which either: (a) the e-gift card is actually delivered to your nominated email address, or (b) you purchase the store gift card and it is activated by the selected store from which it is purchased, as applicable.

Your Gift Card cannot be redeemed or used once it has expired.

RETURNING ITEMS PURCHASED WITH AN E-GIFT CARD

If you or the person you have nominated to receive and use your Gift Card have purchased items with a Gift Card, but then subsequently return the items and are entitled to a refund for them in accordance with our general website Terms and Conditions, any money owing by us for the refund will be added to the remaining balance on the Gift Card (for any purchase amount originally taken from your Gift Card), or refunded to the other prescribed payment method used to pay us (for any purchase amount originally taken from another prescribed payment method other than the Gift Card).

CORRUPTED, DELETED, LOST, STOLEN, DESTROYED, DAMAGED OR USED GIFT CARDS

RAID shall not be responsible if a Gift Card is corrupted, deleted, lost, stolen, destroyed or damaged or used (as applicable) without permission. We reserve the right to refuse to accept a Gift Card which we deem to have been duplicated, tampered with, damaged or otherwise suspect has been affected by fraud.

We cannot be held responsible for e-gift cards that cannot be delivered due to the recipient’s spam filters, firewalls, capacity of the mailbox, and any other factors outside our control.

RAID is unable to replace Gift Card(s) if lost, stolen, destroyed or damaged.

CANCELLATION OF YOUR E-GIFT CARD

You have the right to cancel your e-gift card within 14 days of your order being placed at your nominated email address for delivery provided that you give RAID formal written notice of your intention to cancel by contacting our customer services team at: customerservice@raidlondon.com, and provided that you have not used the funds on your e-gift card. If you decide to exercise your cancellation right, RAID will refund the amount of your e-gift card to the original payment method used to purchase the e-gift card within 30 days of our customer services team receiving your written notice of cancellation.

CANCELLATION OF YOUR STORE GIFT CARD

Unless the applicable store’s purchasing terms specifically allow for cancellation, a gift card purchased in store cannot be cancelled once purchased except in accordance with your statutory legal rights.

GENERAL

Gift Cards and their balance cannot be returned or refunded, in whole or in part, except in accordance with your statutory legal rights. Gift Cards and their balance cannot be resold, exchanged for cash or transferred for any value by you or anyone else other than for purchasing items from raidlondon.com in the UK only. No cash change will be given on purchases made using a Gift Card.

We reserve the right to cancel any order for your e-gift card and refund any monies you have paid to us if we discover any pricing or other errors in relation to the order prior to the time of dispatch. We will contact you in these circumstances and will give you the opportunity to place a new order. Your refund will be processed within 5 working days.

We reserve the right to cancel any order made using any balance on your Gift Card and will refund any monies redeemed and paid to us from your Gift Card back to a new e-gift Card if we discover any pricing or other errors in relation to the order prior to the time of dispatch. We will contact you in these circumstances and will give you the opportunity to place a new order using a new e-gift card. Your refund will be processed within 5 working days.

We reserve the right to terminate your order for your e-gift card, if we believe you have breached any of these Terms and Conditions or if we suspect fraudulent activity. We also reserve the right to terminate any order made using any balance on your Gift Card, if we believe you (or the person placing the order) have breached any of these Terms and Conditions or if we suspect fraudulent activity. If we terminate your order we will refund the sums you have paid to us within 5 working days, less any costs directly incurred by us as a consequence of your breach of these Terms and Conditions.

We reserve the right to change or add to these Terms and Conditions for security, legal or regulatory requirements. We will give you at least one month’s notice of any such changes or additions.

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